We've got a NEW mobile app!

We've got a NEW mobile app!

Here are some FAQS about our NEW APP!


We have been working hard on the launch of our NEW MOBILE APP! While we have had a few hiccups, we are well underway.

(If you still have issues after reading all of this please email our support team at hello@emeraldivy.shop)

Here is what you need to know:

✨NEW APP LINKS  📲 Android Users Click Here  📲 Iphone Users Click Here

LIVES  We will still be live in the app. You will also be able to watch replays.

✨STORE CREDIT  If you had existing store credit on our old app it has been carried over the the new app. Your store credit was turned into emeralds (points), that are easily redeemed into cash discount codes that you can apply just like store credit.

CLICK HERE to login to the rewards program. *NOTE: You must login with the SAME EMAIL that you used on our previous app. 

REWARDS Yup, that's right! EXOI is now offering emerald rewards on every single purchase. Take a look around our rewards page and you will notice several ways you can earn bonus emeralds in addition to our new program which allows you to earn 3 emeralds for every $1 you spend.                                               

CLICK HERE to see the rewards program

✨TROUBLESHOOTING Having trouble logging into rewards or seeing your store credit? Click the link below that applies to you and we will walk you through it step by step! XO

NEW Customers CLICK HERE

EXISTING Customers CLICK HERE

Please feel free to post a comment with any questions or comments you may have! 

THANK YOU for your patience and your continued support of Emerald XO Ivy. We adore you and are so happy that you are with us!

XOXO,

Dee

Client Support Email:  hello@emeraldivy.shop

2 comments

How do I see lives. I have updated and all I get is the page.

Kim Munce

Best boutique!!! Love this community so much!

TARA Heinz

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