FAQS and Helpful Information

FAQS and Helpful Information

Welcome to our shop Emerald XO Ivy

Here are some quick links and info that can help you while making your purchase as seamless and smooth as possible. 

✨ You can shop the app. 📲 Android Users Click Here 📲 Iphone Users Click Here

Click Here to learn about our New App, Rewards Programs, and Store Credit.

✨ You can also SHOP ONLINE at www.emeraldivy.shop

Click here for the Return policy AND the return form.

✨ Client Support email is hello@emeraldivy.shop (please include order #)

✨ Shipping is $7.95 per order and is FREE after $125

✨ Our current ship time is 3-5 BUSINESS days from date your order is placed.

✨ We ship from multiple locations including Glendale, AZ and Los Angeles, CA. 

✨ You will get tracking emailed to the address you registered with once your item is sent. (Make sure to check your spam folder)

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