Return Policy

EMERALD XO IVY RETURN POLICY

We are happy to provide a full refund to your original form of payment on all orders (placed on or before 1/22/25) within 30 days of the original purchase.

All orders placed after 1/22/25 are FINAL SALE due to the closing of the business. 

All Shipping charges (original and return) are the customer’s responsibility. All merchandise must be unworn, unwashed, unaltered, and in its original packaging. Please note that sales over 30% off are final sale.

Shipping charges (return) are the customer’s responsibility UNLESS you purchased REDO return insurance when you placed your order. CLICK HERE if you purchased insurance. Please use this portal to complete your return. 

If you need to make a return please use this form: Return form can be found by CLICKING HERE!