Return Policy

EMERALD XO IVY RETURN POLICY

We are happy to provide a full refund in the form of store credit within 30 days of the original purchase. If you would like to make a special request for your refund to be issued to the original form of payment, please email us at hello@emeraldivy.shop.

All merchandise must be unworn, unwashed, unaltered, and in its original packaging. Please note that sales over 30% off are final sale.

Shipping charges (original and return) are the customer’s responsibility UNLESS you purchased REDO return insurance when you placed your order. CLICK HERE if you purchased insurance. Please use this portal to complete your return. 

If you need to make a return please use this form: Return form can be found by CLICKING HERE!