FAQS

Welcome to our shop E M E R A L D + I V Y 

Here are some 🧡FAQS🧡 that can help you while making your purchase as seamless and smooth as possible. 

🧡How do I shop?

Easiest way to start shopping: DOWNLOAD our FREE app from your app store. 

❣️ Apple Phones https://apple.co/2vnPOL9

❣️ Android Phones http://bit.ly/346lrGs

🧡 We also sell through our live streaming Facebook page  https://www.facebook.com/shopthepimms/

🧡Register and/or access your comment sold account here. https://emeraldivy-shop.commentsold.com/

🧡You can also SHOP ONLINE at www.emeraldivy.shop

🧡Return policy AND the return form https://bit.ly/2DWGfao

🧡Sizing Chart https://emeraldivy.shop/pages/sizing-chart 

🧡Customer service email is hello@emeraldivy.shop (please include order #)

🧡Shipping is $7.50 per order and is FREE after $125

🧡Our current ship time is 3-5 BUSINESS days from date your order is placed.

🧡We are located in Glendale, AZ and have a retail showroom and offer local pickup. 

🧡You will get tracking emailed to the address you registered with once your item is sent. (Make sure to check your spam folder)