REFUND POLICY 

Emerald + Ivy REFUND POLICY 
Last Updated on 10/1/18. This privacy policy is effective immediately.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, with tags on it. It must also be in the original packaging.

Gift Cards are exempt from being returned.

To complete your return, we require a receipt or proof of purchase and the Return form which can be found at:

https://www.facebook.com/groups/lularoeandthepimms/files/

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 Business Days

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@emeraldivy.shop.

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged, and only if theya re still available. If you need to exchange it for the same item, send us an email at hello@emeraldivy.shop and send your item to: Emerald and Ivy, 5115 W. Bell rd, Building G Suite B, Glendale AZ, 85308

Shipping:

To return your product, you should mail your product to: Emerald and Ivy, 5115 W. Bell rd, Building G Suite B, Glendale AZ, 85308

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

RETURN POLICY

For merchandise returned within 30 days of the delivery date, a refund will be issued to the original form of payment at the original selling price. Without an original sales receipt, merchandise qualifies for an exchange at the current selling price. Item(s) exchanged must be of equal or lesser value. We gladly accept unworn, unwashed or unaltered merchandise for return. All original tags must be attached and items must be returned in original packaging.

RETURN/EXCHANGE FORM

Please review the Everald + Ivy Return Policy - provided to you from our team during your email correspondence or on our website - before sending any merchandise back or be sure to contact our team with any questions to ensure prompt and efficient returns. ** THIS FORM MUST BE IN YOUR PACKAGE** Order #: __________________________

Full Name *Including your facebook name: ______________________________________

Shipping Address: _________________________________________________________ _________________________________________________________

Postal Code: _______________________

Email: ______________________________________________

Product Being Returned: ____________________________________________________

Reason for Return * Please circle one of the following for returns on clothing.

01 – Too Large

02- Too Small

03- Didn’t Wear Well

04- Defective/Damaged When Received

05- Disliked Styling

06- Changed Mind

07- Not As Expected

08- Ordered Multiple Sizes/Colors

NOTE: Please use a trackable and insured shipping method. Please mail your return to the following address, or Emerald & Ivy is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.

EMERALD + IVY ATTN: RETURNS DEPARTMENT 5115 Bell Rd. Suite B Glendale, AZ 85308 Order #: ____________