Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 Business Days
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged, and only if theya re still available. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Emerald and Ivy, 5115 W. Bell rd, Building G Suite B, Glendale AZ, 85308
To return your product, you should mail your product to: Emerald and Ivy, 5115 W. Bell rd, Building G Suite B, Glendale AZ, 85308
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For merchandise returned within 30 days of the delivery date, a refund will be issued to the original form of payment at the original selling price. Without an original sales receipt, merchandise qualifies for an exchange at the current selling price. Item(s) exchanged must be of equal or lesser value. We gladly accept unworn, unwashed or unaltered merchandise for return. All original tags must be attached and items must be returned in original packaging.
Please review the Everald + Ivy Return Policy - provided to you from our team during your email correspondence or on our website - before sending any merchandise back or be sure to contact our team with any questions to ensure prompt and efficient returns. ** THIS FORM MUST BE IN YOUR PACKAGE** Order #: __________________________
Full Name *Including your facebook name: ______________________________________
Product Being Returned: ____________________________________________________
Reason for Return * Please circle one of the following for returns on clothing.
01 – Too Large
02- Too Small
03- Didn’t Wear Well
04- Defective/Damaged When Received
05- Disliked Styling
06- Changed Mind
07- Not As Expected
08- Ordered Multiple Sizes/Colors
NOTE: Please use a trackable and insured shipping method. Please mail your return to the following address, or Emerald & Ivy is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.
EMERALD + IVY ATTN: RETURNS DEPARTMENT 5115 Bell Rd. Suite B Glendale, AZ 85308 Order #: ____________