Customer Appreciation CASHBACK

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Thank you all for your unwavering support not only today but everyday! As a thank you, we are so excited to reward you with EMERALD IVY credits on ALL app purchases today Sunday 8/16/20! For every purchase you make on our app, you will get an immediate percentage back from what you purchased in the form of a credit to your account.

The percentages will change and will range from 5-20%! You will find out your percentage back credit after checking out when our system sends you an automated email notifying you of this credit amount.

*Please note, you earn credit for the net amount of the purchase. This is minus any discounts, store credits, or coupons, does not include shipping, and excludes any portion of the purchase where account credit was used for payment. Please also note, if you return a purchase from this event, the credit will be deducted from your account. 

EMERALD + IVY RETURN POLICY

Last Updated on 8/10/20. This privacy policy is effective immediately.

We are happy to provide a full refund to account credit within 30 days of the original purchase. All merchandise must be unworn, unwashed or unaltered with original tags attached, as well as in its original packaging.

Items that are FINAL SALE include: Swag Bags, Items ending in $.95, $.88, Food, Makeup and Beauty, Intimates, and Select Sale Codes (discussed on lives and posted on app in code description).

We add new items to our app daily, due to high demand and limited quantities, we are unable to offer exchanges on any items. We recommend purchasing the correct size of the desired item, and shipping back the returned product. Store credit for that return cannot be applied to the new order placed. Thank you for your understanding.

To complete your return, we require a receipt or proof of purchase and the

Return form which can be found by CLICKING HERE!

After 30 days you can search Facebook for our resale group where you could offer it to a buyer. https://www.facebook.com/groups/EIBST/

Gift Cards are exempt from being returned.

We ship all items from our warehouse in Glendale, Arizona via USPS either first class or 2-3 day priority. Shipping is $5.95 and free at $150.

All orders are processed and shipped in 2-4 business days. 

You will get tracking information emailed to you once the item has left our warehouse.