Customer Appreciation

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Thank you all for your unwavering support not only today but everyday! As a thank you, we are so excited to reward you with EMERALD IVY credits on ALL app purchases today Sunday 5/31/20! For every purchase you make on our app, you will get an immediate percentage back from what you purchased in the form of a credit to your account.

The percentages will change and will range from 5-20%! You will find out your percentage back credit after checking out when our system sends you an automated email notifying you of this credit amount.

*Please note, you earn credit for the net amount of the purchase. This is minus any discounts, store credits, or coupons, does not include shipping, and excludes any portion of the purchase where account credit was used for payment. Please also note, if you return a purchase from this event, the credit will be deducted from your account. 

EMERALD + IVY RETURN POLICY

Last Updated on 4/20/20. This privacy policy is effective immediately.

Merchandise is eligible for return within 30 days of original purchase. Due to our HIGH software and credit card processing fees of up to 10% merchandised refunds will be issued in the form of a store credit. 

We gladly accept unworn, unwashed or unaltered merchandise for return. All original tags must be attached and items must be returned in original packaging. Without an original sales receipt, merchandise qualifies for an exchange at the current selling price. Item(s) exchanged must be of equal or lesser value. 

 

To complete your return, we require a receipt or proof of purchase and the Return form which can be found HERE.

After 30 days you can search Facebook for our resale group where you could offer it to a buyer. https://www.facebook.com/groups/EIBST/

Gift Cards are exempt from being returned.

Sale items are FINAL SALE!

We ship all items from our warehouse in Glendale, Arizona via USPS either first class or 2-3 day priority. Shipping is $5.95 and free at $150.

All orders are processed and shipped in 2-4 business days. 

You will get tracking information emailed to you once the item has left our warehouse.