We are happy to provide a full refund to account credit within 30 days of the original purchase. All merchandise must be unworn, unwashed or unaltered with original tags attached, as well as in its original packaging.
Items that are FINAL SALE include: Swag Bags, Items ending in $.95, $.88, Food, Makeup and Beauty, Intimates, and Select Sale Codes (discussed on lives and posted on app in code description).
We add new items to our app daily, due to high demand and limited quantities, we are unable to offer exchanges on any items. We recommend purchasing the correct size of the desired item, and shipping back the returned product. Store credit for that return cannot be applied to the new order placed. Thank you for your understanding.
Please review the Emerald + Ivy Return Policy - provided to you from our team during your email correspondence or on our website - before sending any merchandise back or be sure to contact our team with any questions to ensure prompt and efficient returns. ** THIS FORM MUST BE IN YOUR PACKAGE**
Order No: ________________________
Full Name: _____________________________________________________
Shipping Address: _______________________________________________
Product Being Returned: ________________________________________________________________
Reason For Return (circle one):
01 – Too Large 02- Too Small 03- Didn’t Like 04- Defective/Damaged When Received
NOTE: Please use a track able and insured shipping method. Please mail your return to the following address, or Emerald & Ivy is not responsible for shipping fees or lost returns. **Please allow 7-10 business days for your return to be processed**