Returns Policy

RETURN POLICY

For merchandise returned within 30 days of the delivery date, a refund will be issued to the original form of payment at the original selling price. Without an original sales receipt, merchandise qualifies for an exchange at the current selling price. Item(s) exchanged must be of equal or lesser value. We gladly accept unworn, unwashed or unaltered merchandise for return. All original tags must be attached and items must be returned in original packaging.

RETURN/EXCHANGE FORM

Please review the Everald + Ivy Return Policy - provided to you from our team during your email correspondence or on our website - before sending any merchandise back or be sure to contact our team with any questions to ensure prompt and efficient returns. ** THIS FORM MUST BE IN YOUR PACKAGE** Order #: __________________________

 

Full Name *Including your facebook name: ______________________________________

 

Shipping Address: _________________________________________________________ _________________________________________________________

 

Postal Code: _______________________

 

Email: ______________________________________________

 

Product Being Returned: ____________________________________________________

Reason for Return * Please circle one of the following for returns on clothing.

01 – Too Large

02- Too Small

03- Didn’t Wear Well

04- Defective/Damaged When Received

05- Disliked Styling

06- Changed Mind

07- Not As Expected

08- Ordered Multiple Sizes/Colors

 

NOTE: Please use a trackable and insured shipping method. Please mail your return to the following address, or Emerald & Ivy is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.

EMERALD + IVY ATTN: RETURNS DEPARTMENT 5115 Bell Rd. Suite B Glendale, AZ 85308 Order #: ____________