Merchandise is eligible for return within 30 days of original purchase. Due to our HIGH software and credit card processing fees of up to 10% merchandised refunds will be issued in the form of a store credit.
We gladly accept unworn, unwashed or unaltered merchandise for return. All original tags must be attached and items must be returned in original packaging. Without an original sales receipt, merchandise qualifies for an exchange at the current selling price. Item(s) exchanged must be of equal or lesser value.
Please review the Emerald + Ivy Return Policy - provided to you from our team during your email correspondence or on our website - before sending any merchandise back or be sure to contact our team with any questions to ensure prompt and efficient returns. ** THIS FORM MUST BE IN YOUR PACKAGE**
Order No: ________________________
Full Name: _____________________________________________________
Shipping Address: _______________________________________________
Product Being Returned: ________________________________________________________________
Reason For Return (circle one):
01 – Too Large 02- Too Small 03- Didn’t Like 04- Defective/Damaged When Received
NOTE: Please use a track able and insured shipping method. Please mail your return to the following address, or Emerald & Ivy is not responsible for shipping fees or lost returns.