Tops

EMERALD + IVY RETURN POLICY

Last Updated on 06/10/21. This privacy policy is effective immediately.

We are happy to provide a full refund in the form of store credit within 30 days of the original purchase date. All merchandise must be unworn, unwashed, unaltered, with original tags attached, and in its original packaging. Items that are FINAL SALE include, but not limited to: items ending in any amount of change (ex. $.95, $.96, $.88), swag bags, food, makeup/beauty, intimates, swimwear, ALL SALE CODES/SALE ITEMS, unless otherwise stated (ex: discussed on lives, web description, emails, etc). We add new items to our app daily, due to high demand and limited quantities, we are unable to offer exchanges on any items. To not miss out on the item you want we recommend purchasing the desired item(s) and shipping back the returned product. Store credit for that return cannot be applied to the are order that is placed before the return is processed.

Thank you for understanding.

To complete your return, we require a receipt or proof of purchase and the

Return form which can be found by CLICKING HERE!

After 30 days you can search Facebook for our resale group where you could offer it to a buyer. https://www.facebook.com/groups/EIBST/

Gift Cards are exempt from being returned.

We ship all items from our warehouse in Glendale, Arizona via USPS either first class or 2-3 day priority. Shipping is $5.95 and free at $150.

All orders are processed and shipped in 2-4 business days. 

You will get tracking information emailed to you once the item has left our warehouse.