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EMERALD + IVY RETURN POLICY

Last Updated on 11/16/20. This privacy policy is effective immediately.

We are happy to provide a full refund to account credit within 30 days of the original purchase. All merchandise must be unworn, unwashed, or unaltered with original tags attached, as well as in its original packaging. Items that are FINAL SALE include: Swag Bags, Items ending in any amount of change (ex: $.95, $.96, $.88), Food, Makeup and Beauty, Intimates, and Select Sale Codes (discussed on lives and posted on the app in sale code description). We add new items to our app daily, due to high demand and limited quantities, we are unable to offer exchanges on any items. To not miss out on the item you want we recommend purchasing the desired item and shipping back the returned product. Store credit for that return cannot be applied to the new order that is placed before the return is processed. Thank you for your understanding.

To complete your return, we require a receipt or proof of purchase and the

Return form which can be found by CLICKING HERE!

After 30 days you can search Facebook for our resale group where you could offer it to a buyer. https://www.facebook.com/groups/EIBST/

Gift Cards are exempt from being returned.

We ship all items from our warehouse in Glendale, Arizona via USPS either first class or 2-3 day priority. Shipping is $5.95 and free at $150.

All orders are processed and shipped in 2-4 business days. 

You will get tracking information emailed to you once the item has left our warehouse.

EMERALD + IVY RETURN POLICY

Last Updated on 11/16/20. This privacy policy is effective immediately.

We are happy to provide a full refund to account credit within 30 days of the original purchase. All merchandise must be unworn, unwashed, or unaltered with original tags attached, as well as in its original packaging. Items that are FINAL SALE include: Swag Bags, Items ending in any amount of change (ex: $.95, $.96, $.88), Food, Makeup and Beauty, Intimates, and Select Sale Codes (discussed on lives and posted on the app in sale code description). We add new items to our app daily, due to high demand and limited quantities, we are unable to offer exchanges on any items. To not miss out on the item you want we recommend purchasing the desired item and shipping back the returned product. Store credit for that return cannot be applied to the new order that is placed before the return is processed. Thank you for your understanding.

To complete your return, we require a receipt or proof of purchase and the

Return form which can be found by CLICKING HERE!

After 30 days you can search Facebook for our resale group where you could offer it to a buyer. https://www.facebook.com/groups/EIBST/

Gift Cards are exempt from being returned.

We ship all items from our warehouse in Glendale, Arizona via USPS either first class or 2-3 day priority. Shipping is $5.95 and free at $150.

All orders are processed and shipped in 2-4 business days. 

You will get tracking information emailed to you once the item has left our warehouse.

EMERALD + IVY RETURN POLICY

Last Updated on 11/16/20. This privacy policy is effective immediately.

We are happy to provide a full refund to account credit within 30 days of the original purchase. All merchandise must be unworn, unwashed, or unaltered with original tags attached, as well as in its original packaging. Items that are FINAL SALE include: Swag Bags, Items ending in any amount of change (ex: $.95, $.96, $.88), Food, Makeup and Beauty, Intimates, and Select Sale Codes (discussed on lives and posted on the app in sale code description). We add new items to our app daily, due to high demand and limited quantities, we are unable to offer exchanges on any items. To not miss out on the item you want we recommend purchasing the desired item and shipping back the returned product. Store credit for that return cannot be applied to the new order that is placed before the return is processed. Thank you for your understanding.

To complete your return, we require a receipt or proof of purchase and the

Return form which can be found by CLICKING HERE!

After 30 days you can search Facebook for our resale group where you could offer it to a buyer. https://www.facebook.com/groups/EIBST/

Gift Cards are exempt from being returned.

We ship all items from our warehouse in Glendale, Arizona via USPS either first class or 2-3 day priority. Shipping is $5.95 and free at $150.

All orders are processed and shipped in 2-4 business days. 

You will get tracking information emailed to you once the item has left our warehouse.